FAQs

Choosing an engagement ring or wedding band is a significant and deeply personal experience. We understand that you may have questions about our services, products, and processes — and we’re here to help. Below, you’ll find answers to some of the most frequently asked questions about our bespoke jewellery, showroom experience, ordering process, and more.

General

Do you have a physical showroom?

Yes, we have a showroom located in Hatton Garden, London. Visits are by appointment only to ensure personalised service.

What are your opening hours?

Our showroom operates Monday to Friday, 10:00 AM to 5:00 PM. Weekend appointments may be available upon request.

Do you offer virtual consultations?

Yes, we provide virtual consultations for clients who prefer to discuss their requirements remotely.

Products

Are all your rings handmade?

Yes, all our rings are handcrafted in our London workshop, ensuring exceptional quality and attention to detail.

Can I customise a ring design?

Absolutely. We specialise in bespoke designs and can tailor any ring to your specifications.

What types of gemstones do you offer?

We offer a carefully selected range of ethically sourced gemstones, including natural diamonds, lab-grown diamonds, sapphires, emeralds, rubies, and morganite. Each stone is chosen for its quality, beauty, and suitability for bespoke designs.

Ordering

How do I place an order?

You can place an order through our website or by contacting us directly to discuss your requirements.

What is the lead time for a custom ring?

Custom rings typically take 3 to 4 weeks to complete, depending on the complexity of the design.

Do you offer engraving services?

Yes, we offer complimentary engraving on all our rings.

Delivery & Returns

Do you offer international shipping?

Yes, we ship worldwide using insured and trackable courier services.

What is your return policy?

We offer a 30-day return policy on non-custom items. Custom-made pieces are non-refundable unless faulty.

Is my purchase insured during shipping?

Yes, all shipments are fully insured until they reach you.

Aftercare

Do you offer ring resizing?

Yes, we provide one complimentary resizing within the first year of purchase.

How should I care for my ring?

We recommend regular cleaning with mild soap and water and periodic professional inspections.

Do you offer a warranty?

Yes, all our rings come with a lifetime warranty against manufacturing defects.

We’re here to support you every step of the way — from first ideas to final design and beyond. If you have further questions or need personalised assistance, please contact us. Whether you’re planning a proposal or designing your wedding band, our team is ready to help you create something truly special.

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